The Operational Drag Audit

Operational drag is the gap between how fast your people work and how fast your business moves. It hides between systems, decisions, approvals, and communication. Most organizations feel it long before they can measure it.

This assessment helps make those patterns visible.

The checklist examines five categories of operational drag:

• Information
• Duplication
• Coordination
• Approval
• Tool Drag

Each section contains five simple statements about how work actually happens inside an organization. Complete the assessment, total the score, and use the results to identify where investigation should begin.